Trou aux Biches 5*

by Guest Author
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REVIEW 9

09.02.21 The quarantine at Trou aux Biches is soon ending. 💛 This is my second time in this lovely hotel and as always it is so amazing. Last time I had a nice two-bedroomed villa, I prefer the senior beachfront pool villa. Here you can see the sea, people and the sunset, it helps a lot! The choice of menu and the food were delicious as always. Thanks to Guillaume Bregeat and his team.😍 Our service staff was friendly and helpful every day with a smile; special thanks to Nobin🙏. I would choose this top hotel a third time for quarantine and of course for a vacation too. ☀️ Contributor Fabienne L

REVIEW 8

09.02.21 Bientôt on arrive a la fin de nôtre quatorzaine. Quelle belle expérience…. on est vraiment gâté au max. Une chambre très très spacieuse avec une superbe terrasse et une merveilleuse vue. Un grand bravo et merci a Nobin pour un service au top, chaque jour avec un grand sourire et toujours a nos écoutes, vraiment fantastique. 🤩 Merci a Guillaume Bregeat et sa brigade pour des repas super délicieux et variés. C’est la classe 👌 merci a Stephan Lagesse et toute son équipe pour une quatorzaine inoubliable…. 🥰 MERCI MERCI Contributor Franziska S

REVIEW 7– Mauritius quarantine hotels

26. 12. 20 Quarantine at Beachcomber Trou aux Biches Hotel. Half way through our quarantaine at Trou aux Biches Beachcomber. This hotel truly lives to its 5* rating. Prior to our arrival, the reservation team responded promptly to our emails and were very accommodating with our requests. All staff are extremely professional, warm and friendly. The attention to detail is amazing. The hotel provided us with a Spinning Bike and a set of weights. A small Christmas tree was set for the kids and Christmas decorations brought to the villa. We also received a lovely bouquet. The chef keeps on delivering amazing food every day and has been very accommodating with our special requests. The food is varied and you do feel like eating in a 5* resort.

The check in was very quick and after a long flight from New York, we could settle in quickly and food was delivered promptly. We had a small issue with wasp and it was dealt with swiftly and professionally. Thank you Stephan Lagesse and team. The personal note from Stephan was a nice touch.

So far we are loving it…The arrival process in Mauritius is straightforward and streamlined. It seems there is a lot of paperwork. It would help if these forms are handed on the plane so that they can be completed without the stress of doing it in an arrival lounge.

The only bleak point so far has been the sight of someone being chauffeur driven in a government vehicle out of the airport and most likely with no need for quarantine in a hotel (too young to be a diplomat). It seems there are different rules for some, and it is so frustrating, knowing that some Mauritians cannot afford to come back due to quarantine costs. Contributor Kevin Chinniah

REVIEW 6

20. 12. 20 Quarantaine hôtel Trou aux biches – Beachcomber 5*- villa. Et voilà, notre séjour touche à sa fin et nous aimerions remercier tout l’équipe de l’hôtel Trou aux Biches pour notre séjour, spécialement RAMA et SEEDAM du room service. Ils sont adorables! Le service est de grande qualité et la nourriture délicieuse. Une pensée pour le CHEF Guillaume et le chef pâtissier. Chapeau! Test PCR a l’aéroport et à l’hôtel: top. Voyage et sortie de l’avion: top Arrivée des valises au terminal: très rapide. Arrivée à l’hotel et gestion des bagages: to. Docteur de l’hotel (si docteur ?…) pour test PCR et prise de température, un peu strict au début mais détendu et très sympa par la suite Seul bémol pour la longue attente dans le bus avant de rejoindre l’hôtel, mais j’ai cru comprendre que tout le monde avait le même soucis. Si en tant que prochain voyageur au Trou Aux Biches vous avez des questions, n’hésitez pas. Bon courage aux suivants. Pour nous, c’est terminé.

Mais sincèrement, mise à part le fait que je rêve de rentrer enfin « chez moi », le séjour était parfait et nous aurions bien aimé profiter quelques jours de plus de cette villa et du service! Merci Beachcomber! Contributor prefers to remain anonymous

REVIEW 5

20. 12. 20 We got out on Thursday after our 14 days in quarantine at the Beachcomber Trou Aux Biches. It is amazing to be free again! I must admit it went a lot more smoothly and quickly than we imagined, probably helped by the fact that my husband and I both worked remotely during the whole quarantine; we also used the time to exercise and catch up on some reading. The hotel was really good, the serving staff as well as the front desk and room service people we spoke to were extremely professional as well as warm and friendly.

The food was very good and there was a really good choice. The staff accommodated all our requests – additional coffee pods, wine, changes to the menu etc without any fuss whatsoever. The only slight issue we had was a lot of mosquitoes but I guess this is a hazard of the tropics 🙂 The hotel also went through the trouble of putting on some entertainment for guests in the evening – unfortunately, if you are in a villa you won’t be able to see this from behind the walls but I guess if you are in one of the suites, you should be able to get some benefit. Contributor Rigvi Ramnauth (see also tips on travel, under the category Guest Contributions).

REVIEW 4

19. 12. 20 It had been a year since we had seen our 3 daughters. We picked them up Thursday after their 14-day quarantine at Beachcomber Trou aux Biches. They were thrilled and no complaints, except perhaps for overabundant delicious food choice.

While a bit pricier than others it is almost like starting your vacation slightly confined, particularly if you can get a villa with a private pool where up to 4 adults and 3 children can stay. When several members of a family stay together, it makes the price per person OK. Thank you for the goodbye cocktails too. Very nice touch. Great staff & service. Contributor Isabelle de Mello

REVIEW 3

11. 11. 20 Voilà, la quarantaine au Beachcomber Trou aux Biches s’achève et voici mon feedback: J’ai conscience que cet hotel n’est pas financièrement accessible pour tout le monde mais au moins que ce soit sur l’organisation de l’hotel, l’équipement des logements, le staff et la nourriture, il est irréprochable. Aucune mauvaise surprise. Vous choisissez quotidiennement votre menu et le Petit déjeuner ainsi que l’horaire de livraison. C’est très varié.

Le logement est spacieux et propre avec plus que tout le nécessaire pour nettoyer, changer son linge, etc. Quotidiennement votre température est contrôlée et naturellement vous avez les tests PCR aéroport, mi séjour et sortie. Sincèrement, je ne peux que vous recommander cet établissement.

Maintenant, malgré tout le confort mis à votre disposition, après une semaine on s’ennuie ferme et on tourne en rond. C’est propre à la quarantaine et l’hotel ne peut pas y faire grand chose. Prévoyez des jeux, des films (le Wi-Fi fonctionne parfaitement), des livres et faites preuve de patience. L’isolement c’est compliqué.

Précision: le staff “en contact” avec la clientèle est lui aussi en quarantaine et les équipes y passent les 15 jours sans pouvoir sortir. Comme on le voit sur de nombreuses photos, les animaux (les oiseaux en particulier) deviennent vos meilleurs amis. Contributor Rafy Maurice

REVIEW 2

08. 11. 20 I recommend the hotel and especially the incredible service. From check-in until today, there is no wrong note. It’s the 8th day already and time flies when we are given maximum pleasure.

Thank you to the team and all the staff who are going out of their way to give us a unique experience (in view of the current situation). The suite is spacious and comfortable. The meals are varied and can appeal to the greatest number of people. The 7th day Covid test is not unpleasant, the nursing staff is very caring and the results are given in the afternoon. Huge thank you to the whole team behind it! J-Vincent crn

REVIEW 1

18. 10. 20 Je me permets une petite publication simplement pour remercier toute l’équipe du Trou aux Biches Beachcomber Golf Resort & Spa. Nous y sommes actuellement en quarantaine et le personnel s’efforce de satisfaire ses clients en étant aux petits soins. Le personnel room service en contact direct est vraiment sympa avec nous, ainsi que les enfants. Le chef propose une carte très variée et bien maîtrisée (mention spéciale pour les entrées 😋). L’hôtel organise même un barbecue à domicile! Bref MERCI.

On dit souvent quand ça ne va pas, mais il faut également le dire quand tout va bien, n’oublions pas que des gens travaillent pour que cette quarantaine se passe, et qu’ils ont également des contraintes en étant en contact direct avec nous (isolement familial, test obligatoire etc). Alexis Ducarouge et Elisabeth Ducarouge

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